Refund policy

Last updated: August 29, 2026

At Baie Studio, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it in accordance with the terms below.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days from the day you receive your order, without giving a reason.

To exercise this right, please contact us at:

Email: support@baie.com

You must notify us within the applicable withdrawal period.

2. Return Conditions

To be eligible for a return:

  • The item must be returned within the applicable return period.

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags and accessories where applicable.

  • The product must not have been damaged, altered, washed or used.

  • We reserve the right to refuse a return where the condition of the product has been materially diminished beyond what is necessary to inspect the product.

3. Return Shipping

Unless the item is defective, incorrect or damaged when delivered, the customer is responsible for the direct cost of returning the product when this has been disclosed before purchase.

If an item is defective, damaged on arrival, or incorrectly supplied, please contact us at support@baie.com before returning the product so we can provide appropriate instructions.

4. Refunds

Once your returned item has been received and inspected, we will process your refund.

Where a refund is due, the refund will normally be issued to the original payment method.

Refund processing may take several business days depending on your payment provider or bank.

Where required by applicable law, refunds will include the standard delivery charge originally paid by the customer.

5. Faulty or Incorrect Items

If your product arrives defective, damaged or different from what you ordered, please contact us at support@baie.com as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where applicable

Your statutory consumer rights remain unaffected. EU consumer law provides protections for goods that are faulty or do not conform to the contract.

6. Exchanges

We do not guarantee exchanges. If you require a different product or variant, you may return the original item where eligible and place a new order.

7. Non-Returnable Items

Returns may not be accepted for products that are:

  • Used or worn

  • Damaged after delivery through customer use

  • Missing original packaging or accessories where these are required for return

  • Personalised or made specifically to the customer's specifications, where applicable

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

8. Contact

For all return and refund requests:

Baie Studio
Email: support@baie.com