Shipping policy
Last updated: August 29, 2026
At Baie Studio, we carefully prepare every order before dispatch.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive shipping information when available.
Delivery Times
Estimated delivery times for our standard shipping service are:
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Netherlands: 3–7 business days
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Belgium: 3–7 business days
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Germany: 3–7 business days
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France: 3–7 business days
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Other EU destinations: 4–8 business days
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs procedures, weather, public holidays or other circumstances outside our control.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If free shipping is offered as part of a promotion, the applicable terms will be displayed on the website.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the tracking information to become active after shipment.
Delayed or Missing Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at:
Please include your order number so that we can investigate the shipment.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If an order has already been dispatched to an incorrect address provided by the customer, additional shipping costs may apply where re-shipment is possible.
Customs and Taxes
For orders shipped within the European Union, any taxes or charges applicable at checkout will be displayed where required.
For destinations outside the EU, customers may be responsible for applicable import duties, taxes or customs charges unless otherwise stated at checkout.
Contact
For shipping questions, contact:
Baie Studio
Email: support@baie.com